> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nexiohost.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

> Fair and transparent — because we respect your money.

<Note>
  **Last updated: July 2026** — We stand behind the quality of our services. If you're not satisfied, we offer a straightforward refund process.
</Note>

## Overview

At NexioHost, we believe in being fair with your money. Our refund process is simple and transparent.

<Card title="36-Hour Money-Back Guarantee" icon="clock" iconType="solid" color="#AAFF00">
  New customers can request a **full refund within 36 hours** of their first purchase — no questions asked.
</Card>

## Eligibility for Refunds

<CardGroup cols={2}>
  <Card title="Eligible for Refund" icon="circle-check" iconType="solid" color="#AAFF00">
    * First-time purchases within **24 hours** of payment
    * Service outages exceeding our 99.9% SLA (pro-rated credit)
    * Billing errors or duplicate charges
    * Services not delivered as described
  </Card>

  <Card title="Not Eligible" icon="circle-xmark" iconType="solid" color="#AAFF00">
    * Services used beyond the 24-hour guarantee window
    * Accounts terminated for Terms of Service violations
    * Custom/Enterprise plans (handled case-by-case)
    * Renewal payments after the first billing cycle (unless there's a service issue)
    * Free plan upgrades that were intentionally purchased
  </Card>
</CardGroup>

## How to Request a Refund

<Steps>
  <Step title="Open a Support Ticket">
    Submit a ticket through your client panel or our [Discord server](https://discord.gg/codexdev).
  </Step>

  <Step title="Provide Your Details">
    Include your account email and the service or invoice number you're requesting a refund for.
  </Step>

  <Step title="Describe the Reason">
    Briefly explain why you're requesting the refund. This helps us process it faster.
  </Step>
</Steps>

<Info>
  We aim to process all refund requests within **24 hours**. Approved refunds are returned to the original payment method within **5–10 business days** depending on your bank.
</Info>

## SLA Credits

If we fail to meet our 99.9% uptime guarantee in a given month, you're eligible for service credits:

| Uptime Achieved | Credit on Next Invoice |
| --------------- | ---------------------- |
| 99.0% – 99.9%   | 10% credit             |
| 95.0% – 99.0%   | 25% credit             |
| Below 95.0%     | 50% credit             |

<Note>
  SLA credits must be claimed within **14 days** of the incident. Scheduled maintenance windows are excluded from uptime calculations.
</Note>

## Chargebacks

<Warning>
  If you initiate a chargeback or payment dispute **without contacting us first**, your account will be immediately suspended. We encourage you to reach out to our support team before disputing any charges — we're happy to resolve issues directly.
</Warning>

## Plan Downgrades

If you downgrade your plan mid-cycle, the remaining balance will be applied as **credit toward your next billing period**. No cash refunds are issued for downgrades.

## Contact

<Card title="Billing Support" icon="envelope" iconType="solid" color="#AAFF00">
  For refund requests or billing questions, reach us at:

  * **Email:** [billing@nexiohost.in](mailto:billing@nexiohost.in)
  * **Discord:** [Open a ticket](https://discord.gg/codexdev)
</Card>