> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nexiohost.in/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & Support

> Got questions? We've got answers — everything about NexioHost's services.

# FAQ & Support

## General

<AccordionGroup>
  <Accordion title="What is NexioHost?">
    NexioHost is a hosting platform built exclusively for Discord developers. We provide Discord bot hosting, Lavalink node hosting, and managed databases — all running on enterprise DDR5 RAM and NVMe SSD hardware.
  </Accordion>

  <Accordion title="Do I need to know Linux or server management?">
    Not at all. If your bot runs locally, it runs on NexioHost. Upload your files, set your start command, add your environment variables, and hit Start. No SSH, no terminal, no server config required.
  </Accordion>

  <Accordion title="What languages and runtimes are supported?">
    We support everything that runs on Linux — **Node.js**, **Python**, **Java**, **Go**, **Ruby**, and more. Any language, any framework.
  </Accordion>

  <Accordion title="Where are your servers located?">
    Our servers are optimized for low-latency Discord API connections. Available regions are shown during checkout. Need a specific region? Open a ticket and we'll sort it out.
  </Accordion>

  <Accordion title="What hardware do you use?">
    All services run on enterprise **Ryzen CPUs**, **DDR5 RAM**, and **NVMe SSD** storage. No shared spinning disks, no throttling.
  </Accordion>
</AccordionGroup>

## Discord Bot Hosting

<AccordionGroup>
  <Accordion title="Is there really a free plan?">
    Yes — \$0 forever. No credit card, no time limit, no sleep mode. Your bot stays online 24/7 with DDoS protection and auto crash restart included. Upgrade whenever you need more power.
  </Accordion>

  <Accordion title="How fast is provisioning?">
    Instant. The moment you complete checkout your service is live. Your bot can be online within minutes of signing up.
  </Accordion>

  <Accordion title="Can I run multiple bots?">
    Each service runs one bot process. For multiple bots, just order multiple services — our pricing starts low enough that running several bots is still very affordable.
  </Accordion>

  <Accordion title="What happens if my bot crashes?">
    It restarts automatically. Auto crash restart is included on every plan — no alerts, no manual intervention, no downtime.
  </Accordion>

  <Accordion title="Can I use environment variables for my bot token?">
    Yes, and you should. Never hardcode your token. Set it in the **Environment** tab of your service panel — it's encrypted and kept secure.
  </Accordion>

  <Accordion title="Does NexioHost support Discord.js, discord.py, JDA, etc.?">
    Yes. Any Discord bot library works — discord.js, discord.py, JDA, Javacord, discordgo, and more. If the language runs on Linux, it runs on NexioHost.
  </Accordion>
</AccordionGroup>

## Lavalink

<AccordionGroup>
  <Accordion title="What is Lavalink and why do I need it?">
    Lavalink is a standalone audio server for Discord music bots. Instead of your bot handling audio playback directly, it offloads that work to a Lavalink node — giving you better audio quality, lower latency, and less CPU load on your bot.
  </Accordion>

  <Accordion title="Which Lavalink version does NexioHost run?">
    We run the latest stable **Lavalink v4**. Need a different version for compatibility? Open a support ticket.
  </Accordion>

  <Accordion title="Which client libraries work with NexioHost Lavalink?">
    All of them. Shoukaku, Erela.js, Magmastream, Poru (JS/TS), wavelink, Pomice (Python), LavaClient (Java), disgolink (Go) — any library that supports Lavalink v4 works out of the box.
  </Accordion>

  <Accordion title="What audio sources are supported?">
    YouTube, SoundCloud, Bandcamp, Twitch streams, Vimeo, and direct HTTP audio streams. Plugin support available — open a ticket for custom source plugins.
  </Accordion>
</AccordionGroup>

## Databases

<AccordionGroup>
  <Accordion title="What databases does NexioHost offer?">
    We offer managed **Redis**, **MongoDB**, and **PostgreSQL**. Order from the Client Area and connect your bot using the credentials from your service panel.
  </Accordion>

  <Accordion title="Which database should I use for my bot?">
    — **Redis** for caching, cooldowns, and rate limiting\
    — **MongoDB** for guild settings, user profiles, and flexible data\
    — **PostgreSQL** for economy systems, leaderboards, and relational data
  </Accordion>

  <Accordion title="Can I connect to an external database instead?">
    Yes. Set your external database connection string as an environment variable in your service panel and connect from your bot code as normal.
  </Accordion>

  <Accordion title="Are database backups included?">
    Yes. Managed database plans include automated daily backups. Restore anytime from the Client Area.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="What payment methods do you accept?">
    Credit/debit cards (Visa, Mastercard, Amex), PayPal, UPI, and cryptocurrency (Bitcoin, Ethereum, USDT).
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes — no contracts, no lock-in. Cancel immediately or at the end of your billing period from the Client Area.
  </Accordion>

  <Accordion title="Can I upgrade or downgrade my plan?">
    Yes, at any time. Upgrades apply instantly and are prorated — you only pay the difference for the remaining billing period.
  </Accordion>

  <Accordion title="Do you offer refunds?">
    If something isn't working, reach out before cancelling — we'll do our best to fix it. For billing disputes, contact us via Discord or a support ticket.
  </Accordion>
</AccordionGroup>

## Still need help?

<CardGroup cols={3}>
  <Card title="Discord" icon="discord" href="https://discord.gg/codexdev">
    Fastest way to get help — join the community and ask away.
  </Card>

  <Card title="Open a Ticket" icon="ticket" href="https://billing.nexiohost.in/tickets">
    For account, billing, or technical issues that need direct support.
  </Card>

  <Card title="Website" icon="globe" href="https://nexiohost.in">
    Check out the latest plans and announcements at nexiohost.in
  </Card>
</CardGroup>