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Last updated: July 2026 — We stand behind the quality of our services. If you’re not satisfied, we offer a straightforward refund process.

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Overview

At NexioHost, we believe in being fair with your money. Our refund process is simple and transparent.

36-Hour Money-Back Guarantee

New customers can request a full refund within 36 hours of their first purchase — no questions asked.

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Eligibility for Refunds

Eligible for Refund

  • First-time purchases within 24 hours of payment
  • Service outages exceeding our 99.9% SLA (pro-rated credit)
  • Billing errors or duplicate charges
  • Services not delivered as described

Not Eligible

  • Services used beyond the 24-hour guarantee window
  • Accounts terminated for Terms of Service violations
  • Custom/Enterprise plans (handled case-by-case)
  • Renewal payments after the first billing cycle (unless there’s a service issue)
  • Free plan upgrades that were intentionally purchased

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How to Request a Refund

1

Open a Support Ticket

Submit a ticket through your client panel or our Discord server.
2

Provide Your Details

Include your account email and the service or invoice number you’re requesting a refund for.
3

Describe the Reason

Briefly explain why you’re requesting the refund. This helps us process it faster.
We aim to process all refund requests within 24 hours. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank.

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SLA Credits

If we fail to meet our 99.9% uptime guarantee in a given month, you’re eligible for service credits:
SLA credits must be claimed within 14 days of the incident. Scheduled maintenance windows are excluded from uptime calculations.

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Chargebacks

If you initiate a chargeback or payment dispute without contacting us first, your account will be immediately suspended. We encourage you to reach out to our support team before disputing any charges — we’re happy to resolve issues directly.

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Plan Downgrades

If you downgrade your plan mid-cycle, the remaining balance will be applied as credit toward your next billing period. No cash refunds are issued for downgrades.

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Contact

Billing Support

For refund requests or billing questions, reach us at: