FAQ & Support
General
What is NexioHost?
What is NexioHost?
NexioHost is a hosting platform built exclusively for Discord developers. We provide Discord bot hosting, Lavalink node hosting, and managed databases — all running on enterprise DDR5 RAM and NVMe SSD hardware.
Do I need to know Linux or server management?
Do I need to know Linux or server management?
Not at all. If your bot runs locally, it runs on NexioHost. Upload your files, set your start command, add your environment variables, and hit Start. No SSH, no terminal, no server config required.
What languages and runtimes are supported?
What languages and runtimes are supported?
We support everything that runs on Linux — Node.js, Python, Java, Go, Ruby, and more. Any language, any framework.
Where are your servers located?
Where are your servers located?
Our servers are optimized for low-latency Discord API connections. Available regions are shown during checkout. Need a specific region? Open a ticket and we’ll sort it out.
What hardware do you use?
What hardware do you use?
All services run on enterprise Ryzen CPUs, DDR5 RAM, and NVMe SSD storage. No shared spinning disks, no throttling.
Discord Bot Hosting
Is there really a free plan?
Is there really a free plan?
Yes — $0 forever. No credit card, no time limit, no sleep mode. Your bot stays online 24/7 with DDoS protection and auto crash restart included. Upgrade whenever you need more power.
How fast is provisioning?
How fast is provisioning?
Instant. The moment you complete checkout your service is live. Your bot can be online within minutes of signing up.
Can I run multiple bots?
Can I run multiple bots?
Each service runs one bot process. For multiple bots, just order multiple services — our pricing starts low enough that running several bots is still very affordable.
What happens if my bot crashes?
What happens if my bot crashes?
It restarts automatically. Auto crash restart is included on every plan — no alerts, no manual intervention, no downtime.
Can I use environment variables for my bot token?
Can I use environment variables for my bot token?
Yes, and you should. Never hardcode your token. Set it in the Environment tab of your service panel — it’s encrypted and kept secure.
Does NexioHost support Discord.js, discord.py, JDA, etc.?
Does NexioHost support Discord.js, discord.py, JDA, etc.?
Yes. Any Discord bot library works — discord.js, discord.py, JDA, Javacord, discordgo, and more. If the language runs on Linux, it runs on NexioHost.
Lavalink
What is Lavalink and why do I need it?
What is Lavalink and why do I need it?
Lavalink is a standalone audio server for Discord music bots. Instead of your bot handling audio playback directly, it offloads that work to a Lavalink node — giving you better audio quality, lower latency, and less CPU load on your bot.
Which Lavalink version does NexioHost run?
Which Lavalink version does NexioHost run?
We run the latest stable Lavalink v4. Need a different version for compatibility? Open a support ticket.
Which client libraries work with NexioHost Lavalink?
Which client libraries work with NexioHost Lavalink?
All of them. Shoukaku, Erela.js, Magmastream, Poru (JS/TS), wavelink, Pomice (Python), LavaClient (Java), disgolink (Go) — any library that supports Lavalink v4 works out of the box.
What audio sources are supported?
What audio sources are supported?
YouTube, SoundCloud, Bandcamp, Twitch streams, Vimeo, and direct HTTP audio streams. Plugin support available — open a ticket for custom source plugins.
Databases
What databases does NexioHost offer?
What databases does NexioHost offer?
We offer managed Redis, MongoDB, and PostgreSQL. Order from the Client Area and connect your bot using the credentials from your service panel.
Which database should I use for my bot?
Which database should I use for my bot?
— Redis for caching, cooldowns, and rate limiting
— MongoDB for guild settings, user profiles, and flexible data
— PostgreSQL for economy systems, leaderboards, and relational data
— MongoDB for guild settings, user profiles, and flexible data
— PostgreSQL for economy systems, leaderboards, and relational data
Can I connect to an external database instead?
Can I connect to an external database instead?
Yes. Set your external database connection string as an environment variable in your service panel and connect from your bot code as normal.
Are database backups included?
Are database backups included?
Yes. Managed database plans include automated daily backups. Restore anytime from the Client Area.
Billing
What payment methods do you accept?
What payment methods do you accept?
Credit/debit cards (Visa, Mastercard, Amex), PayPal, UPI, and cryptocurrency (Bitcoin, Ethereum, USDT).
Can I cancel anytime?
Can I cancel anytime?
Yes — no contracts, no lock-in. Cancel immediately or at the end of your billing period from the Client Area.
Can I upgrade or downgrade my plan?
Can I upgrade or downgrade my plan?
Yes, at any time. Upgrades apply instantly and are prorated — you only pay the difference for the remaining billing period.
Do you offer refunds?
Do you offer refunds?
If something isn’t working, reach out before cancelling — we’ll do our best to fix it. For billing disputes, contact us via Discord or a support ticket.
Still need help?
Discord
Fastest way to get help — join the community and ask away.
Open a Ticket
For account, billing, or technical issues that need direct support.
Website
Check out the latest plans and announcements at nexiohost.in